Conditions of Booking and Travel

• All seats are fully reserved and must be booked and paid for in advance.

• Special seating requests are welcome and we will always try our best to meet them if the booking is received at least two weeks before the date of running.

• Our trains operate within the constraints of the busy national rail network, and confirmed pick up, set down, destination and other relevant timings / arrangements are not normally available to us until a week or so beforehand. These times may vary by up to an hour in either or both directions and, therefore, timings quoted within this website are for guidance only. Timings shown within the letter sent out with your boarding passes will supersede all others published herein or elsewhere.

• Every effort will be made to ensure that the advertised locomotive(s), coaching stock, route, timings and options will be as proposed, but Pathfinder reserve the right to alter these, due to third party influences, at any time and shall not incur any liability to any person who has bought, or contracted to buy, a boarding pass, or passes, as a result of any such changes.

• On the day of operation, all reasonable efforts will be made to ensure that the excursion runs as planned, but we may need to react to delays, mishaps, alterations or curtailment from situations outside of our direct control. Pathfinder will take all steps to ensure that passengers return to their joining stations by whatever means of transport that may be necessary.

• Pathfinder regretfully cannot be held liable for any missed connections or non-use of boarding passes. This includes 'no shows' on the day. Therefore, please allow plenty of time to reach your boarding station and, if appropriate, sufficient time to park your car and to make your way to the correct platform ready to join the excursion train.

• Boarding passes are issued subject to the conditions set out on this page and your application for, and subsequent use, of the boarding pass(es) constitutes acceptance of these conditions.

• Once a booking has been made, negative changes may attract an alteration fee of £4.00.

• If an excursion is cancelled by Pathfinder Tours a full refund will be made, but no other liability shall be incurred.

• Refund requests by yourself (Day Tours & Excursions) are considered under the following scale:
  + cancellation up to 28 days before the date of running = 90% refund
  + between 14 and 27 days = 75% refund
  + between 7 and 13 days = 50% refund
  + within 7 days = no refund
  Refunds will be made by credit note, which can be used against a future Pathfinder excursion booking. The scale of cancellation charges also applies if the moneys paid are transferred, at your request, to another Pathfinder excursion.

• Refund requests by yourself (Continental and Long Weekend Excursions / Holidays): Upon booking a non-refundable deposit is payable. The balance is due by one mouth before the departure date and is non-refundable once paid.

• We ask that all cancellations by yourself are made in writing (email or post) to prevent any misunderstandings.

• Independent travel and cancellation insurance is highly recommended to give financial protection and peace of mind.

• To meet EU package tour regulations, moneys paid for Scottish Weekend and Continental Holidays are held in a special clients bank account and will not be released from it until completion of the excursion.

• Pathfinder Tours is the trading name of Pathfinder Tours (2006) Limited, company registration number 5653567. Our registered office is 116 Ladbroke Grove, London, W10 5NE.