REVIEWS

Excellent Autumn Highlander Tour

THANK YOU,  THANK YOU for the excellent Autumn Highlander tour.  It was a great experience.  Please say a huge thank you to all your staff especially those serving carriage B. 

Dawn & Trevor D – October 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Note of Appreciation

Just a note of appreciation for last Saturday’s “Sugar Loaf Mountaineer II”. A very successful and enjoyable trip all round, not least because of the weather, fine and sunny throughout, which was a bonus blessing for crew and passengers alike.

Thank you for persevering with planning the tour. All parties certainly delivered the goods – Pathfinder with the stewarding, (all cheerful & efficient despite the extremely long day), providing us with the wonderful Kay on the buffet, and an excellent booklet, which had just the right balance of route and historical information. LSL provided a loco in prime condition, and a stalwart support team.  DB Cargo provided an extremely skilled team. Hats off to the driver for doing a wonderful job, which must have required intense concentration throughout, and to the firing team for providing him with plenty of steam throughout, requiring a great deal of stamina. I am conscious that they were were doing this without the benefit of any kind of practice run! There was perhaps also a pilotman or route adviser. The water carriers and coal lorry were efficient as ever. Finally Network Rail were total stars, as last year, providing staff to sort out the tokens, supervise level crossings and major stations, and the complicated shunting and carriage water replenishment at Carmarthen. The sound of a Black Five in top condition being worked hard but efficiently will be an enduring memory. All four of us in our party really enjoyed the day. So thank you again for facilitating all of the above, which must have been a complex and time-consuming business.

Not having travelled with Pathfinder before last September, I must admit to being very wary after last year’s tour, which in the event, because of Network Rail’s supervision on the Heart of Wales line, the weather and scenery, turned out reasonably ok, despite the appalling delay at the start, lack of any heat and an extremely scruffy Class 37 etc. etc.  The trouble is that this time, the whole trip was so good that I may be reluctant to book any future railtour for fear that it might not be anywhere near as good!

With best wishes for the rest of this year, and for next year’s programme,

Fraser G – September 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

A really nostalgic journey

Our party of six travelled on the the Sugar Loaf Mountaineer train on Saturday, 7 September and were absolutely delighted with the entire day. Having boarded at Craven Arms, the sight, sounds and scenic beauty of our journey did not disappoint in any way, and the courtesy of the Pathfinder Stewards added to the quality of the journey. I was also delighted that you had been able to provide my request for seating occupation. Nice to receive an abundance of information for each passenger rather than one for each table, the souvenir brochure being of high quality and very informative for all assembled travellers, whatever their interests. The presentation of the carriages was maintained to a high standard of cleanliness throughout the day, with frequent clearing of any rubbish and clutter! The highlight of the journey was the professionalism and skills of the footplate crew who expertly navigated the engine along a tortuous and steeply graded line, maintaining good timing throughout and in doing so, demonstrated noisily how well the engine ran, a wonderful sound along with the rare unfamiliar ‘clickety clack’ of 60’ rails! A really nostalgic journey (I travelled to school on the last of steam on BR) and so nice to travel on a steam trip covering a rarely used route, with so many different aspects from farmland and sheep, rivers and mountains, seaside and sand! My only minor criticism is the carriage sound system was not very clear and the enthusiasm of the broadcaster perhaps was trying to give us all too much information, but always nice when someone tells you what’s happening if you suddenly grind to a halt in the middle of nowhere!

 Although the recent trends of operators has been towards regular ‘circuit’ steam, you have very ably demonstrated there is still a market for the one off unusual day trips, which I hope you will continue to run to other rare destinations.

 Well done Pathfinder team for giving us all a special day out, and I hope we will be able to join you behind steam again next year.

 Regards, Mike D – September 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Really Excellent

Thank your to all the magnificent staff and volunteers aboard The Sugar Loaf Mountaineer II on Saturday, 7 September. The day was really excellent; the water stops for the locomotive provided lots of photo opportunities. The locomotive worked really well and I thoroughly enjoyed the day, which went like clockwork from start to finish, plus everyone was so helpful.

I am looking forward to my next day out with Pathfinder.

 

Peter S – September 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Nostalgic Trip

I would like to thank yourselves and GBRF for the most excellent tour from Derby to Skegness on The Jolly Fisherman (27 May 2019) with the pair of class 20s.

My wife and I enjoyed this absolutely nostalgic trip and it certainly reminded us of the 70’s and early 80’s when pairs of 20s were the normal haulage for the summer Saturday trains to Skegness from Derby.

It was an absolute privilege to be in Coach A as requested as well, so thank you very much for that.

Thank you again and we will look forward to our next trip on a fabulous Pathfinder tour.

 

Chris & Jane A – June 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Nostalgic Trip

I would like to thank yourselves and GBRF for the most excellent tour from Derby to Skegness on The Jolly Fisherman (27 May 2019) with the pair of class 20s.

My wife and I enjoyed this absolutely nostalgic trip and it certainly reminded us of the 70’s and early 80’s when pairs of 20s were the normal haulage for the summer Saturday trains to Skegness from Derby.

It was an absolute privilege to be in Coach A as requested as well, so thank you very much for that.

Thank you again and we will look forward to our next trip on a fabulous Pathfinder tour.

 

Chris & Jane A – June 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Fabulous Day Out

I’d just like to say a big thank you to Pathfinder Tours and everyone else involved in making the Deltic Deviator tour such a fabulous day out. Everything was so well organised,; all the staff and catering crew were extremely friendly and efficient, and the planning that must have gone in to ensure we had the best possible experience was evident and really paid off.

The train was very clean and the toilets were given a regular once over.

 I’d highly recommend booking on a Pathfinder rail tour and look forward to travelling with you again in the future.

Thank you and best wishes

Keith W – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Excellent Service

My party of four travelled Premier Dining with you from Hereford on Saturday on The Cumbrian Mountaineer.  This was the first time we had been with Pathfinder and this is to thank you for the excellent service we had throughout the day, in spite of the appalling weather. The catering was to a very high standard, and the staff were friendly and helpful at all times. How the kitchen staff of Frying Scotsman were able to achieve that, while coping with the cramped conditions in the catering carriage was incredible – They all deserve medals!

It was very disappointing not to have returned by the Carlisle-Settle route, which was the principal reason for us selecting this tour, but the decision to close the line was outside your control. However, we were compensated by the spectacular run south behind Tornado, which has clearly fully recovered from its failure last year. To maintain a steady 75mph over that many miles, and with twelve coaches, was quite an experience. One for the record book I believe.

This is the second time we have missed out on crossing the Ribblehead viaduct, so perhaps we will make it on a third attempt. We will be looking out for your future day tours in that direction.

 

Michael A – March 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Brilliant trip today to Weymouth, mahoosive thanks to all crew and staff, fantastic food and service !

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

Nostalgic Trip

I would like to thank yourselves and GBRF for the most excellent tour from Derby to Skegness on The Jolly Fisherman (27 May 2019) with the pair of class 20s.

My wife and I enjoyed this absolutely nostalgic trip and it certainly reminded us of the 70’s and early 80’s when pairs of 20s were the normal haulage for the summer Saturday trains to Skegness from Derby.

It was an absolute privilege to be in Coach A as requested as well, so thank you very much for that.

Thank you again and we will look forward to our next trip on a fabulous Pathfinder tour.

 

Chris & Jane A – June 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

november, 2019

Filter Events

23novAll DayThe Marches & Severn Express - Steam HauledA steam hauled festive excursion to Ludlow & Shrewsbury. Joining Stations: Eastleigh, Basingstoke, Reading West, Didcot Parkway, Swinndon, Kemble, Stroud, Stonehouse & Gloucester.

30novAll DayThe Festive York & Durham ExplorerGet into the Christmas spirit with this day out aboard our festively decorated train to enjoy the seasonal markets and attractions at York, Durham or Newcastle. Joining Stations: Bristol Temple Meads, Bristol Parkway, Cam & Dursley, Cheltenham Spa, Worcester Shrub Hill, Droitwich Spa, Stourbridge Junction & Birmingham New Street

Pretty Awesome

Hi Team,

Although I was able to pass my thanks directly to the on-board Hosts Team Leader for their tireless and good humoured efforts throughout the day, just a very short note to say that the entire trip was pretty awesome.

The footplate crew were so friendly, my daughters, forever youthful around the 40 year old mark now, managed a superb selfie with the fireman!

The information packs for Liskeard and Looe (The Branch) were excellent, Cornwall’s weather providing the appropriate liquid accompaniment…

A great day out, bought for me as a birthday gift by the girls, and will be remembered for a long old time.

 All the best,

Alan W – June 2019

Thank you Pathfinder!

I would just like to take this opportunity to thank the Pathfinder staff and Frying Scotsman staff for their professional service through out the Dorset Deltic Trip. The trip was on time in Stafford and was on time throughout most of the trip. What was special for me though was I have a gluten problem and so many organisations don’t care for this. However this was different the Frying staff did an excellent job for me and nothing gave me any problems through the whole trip. In fact this turned out to be one of the best trips out Ive ever had. So many thanks to all for a great day out.

Russell C Thewlis 

Excellent Organisation

Having been on many tours with Pathfinder albeit not for a few years now. We have just returned from a very long day on the Ynys Mon Express.

Excellent organisation, great stewards plus the very humorous Geoff from Frying Scotsman catering in the buffet.

Everything ran more or less to time and Flying Scotsman performed well along North Wales mainline. One slight mishap with the engine when restarting from a signal stop just outside Chester slipping on the tight curve – that aside a great day out!!

Martin Dyer – September 2018

Tour was one of the best

The Diamond Twenties tour was one of the best I have ever been on. Dungeness is really dear to my heart and it was amazing to be on the train amongst the fields with the amazing scenery. The whole thing was absolutely magic.

Ann Town – May 2018

Excellent Tour

A big, big thank you for the excellent tour on Saturday (The Class 50 Terminator – Phoenixed). When I asked for tickets to be sat as close to the locos as possible I never thought I’d actually get them, let alone right next to it, and although coach A was at the back from Paddington, we certainly got the best of it on the climb back to Exeter from Penzance!

We had a cracking day and the lack of coach heating proved to be a massive benefit to us (that’s not a complaint). Food and drink prices on the train for us ‘non dining’ people were very reasonable too.

Between yourselves, the Fifty Alliance and GBRf you should be feeling very proud.

Thank you once again for giving us a brilliant day out.

Cheers

Mike B – March 2019

TERMS & CONDITIONS

General Conditions

1. All seats are fully reserved and must be booked and paid for in advance.

2. Bookings made by telephone will be acknowledged verbally at the time of booking and an email confirmation will be sent. Bookings made by new customers without an email address will be confirmed by post, with a copy of our terms and conditions.

3. Payment for bookings made by credit or debit card will be taken in full using our secure payment gateway at the time of booking. Transactions will be processed in pound sterling and will appear on your statement as ‘Pathfinder Tours’.

4. Cheques should be made payable to ‘Pathfinder Tours’ and will be banked three weeks before the date of running.

5. Privacy – We do not store credit card details nor do we share customer details with any 3rd parties. For full details please see our privacy policy (on our websites or upon request). We will use any contact information provided to us for marketing purpose. If you do not wish to receive such information please let us know at the time of booking.

6. Boarding Passes and confirmed travel information will normally be posted to you the week of departure. Please pay particular attention to the departure and arrival times then notified as these may vary from the projected times shown in this brochure, within the websites and in any advertising by up to an hour either way.

7. Every effort will be made to ensure that the advertised routing, locomotive(s), coaching stock, timings and other particulars will be as published. Please note that Pathfinder Tours (’the Company’) reserve the right to alter these at any time due to circumstances outside the Company’s control and as a consequence shall not incur any liability for any such alterations to any person who has bought, or contracted to buy, a boarding pass or passes, as a result of any such changes.

8. The Company shall have no liability for information provided by agents and third parties claiming to act on its behalf unless such information has been confirmed in writing by the relevant Company.

9. The Company shall incur no liability for delays, curtailment, alterations, mishaps or other events that may arise on the day of operation as a result of circumstances outside the Companies’ control. In the event of curtailment of the rail operation, the Companies will take every reasonable step to return customers to their joining stations, possibly using alternative means of transport.

10. Boarding Passes are issued subject to these conditions and your application for, and use of, Boarding Pass(es) constitutes acceptance of these.

11. If an excursion is cancelled by the Company a full refund will be made, but no other liability shall be incurred.

12. Subject to clause 6 above, if for reasons beyond the promoter’s control it is necessary to substitute the advertised locomotive with an alternative steam or diesel locomotive as the case may be then no compensation shall be payable. If it is necessary to substitute the advertised steam locomotive with a diesel then compensation shall be paid as follows: a £15 per person refund or a £30 credit voucher to Standard Class passengers, £20 refund or £40 credit voucher for First Class/First Class Plus passengers, and a £25 refund or £50 credit voucher for Premier Dining passengers. No other liability shall be incurred.

13. Any issues arising during the excursion should be raised straight away with your carriage steward so that the matter can be rectified. If the matter is not resolved to your satisfaction a complaint form must be requested from your carriage steward and sent to the Booking Office within two weeks of the excursion date.

14. To comply with our Train Operating Company contracts, it is a condition of travel that passengers do not lean out or hold anything (e.g. cameras, phones, tablets, etc.) out of carriage windows whilst the train is moving.

15. Any Juniors (under 16 years) must be accompanied by a responsible adult.

Customer Cancellation or Booking Alteration

1. Travel and cancellation insurance is highly recommended for full protection and peace of mind.

2. We ask that any cancellations are made in writing by email or post to avoid any mis-understanding.

3. Any change made after a booking has been made and confirmed may attract an alteration fee of £10.

4. Refund requests will be considered in accordance with the following scale for day excursions, expressed as a percentage of the total value of the booking: over 28 days before the date of running – 90%, between 14 and 28 days before the date of running – 75%, between 5 and 13 days before the date of running – 50%, within 5 days of the date of running – nil. All refunds will be made by credit note, which can be used in payment for future excursions.

5. For Pathfinder Tours weekend excursions a different cancellation policy applies, which is available upon request.

Part Fares and Reduced Fares

‘Part Fares’ and ‘Reduced Fares’ are available at the discretion of the Company and will generally only be available between advertised joining stations.

Steam Locomotive availability

Pathfinder Tours will use its best efforts to provide the steam traction for excursions rostered for steam haulage for the sectors advertised, but this cannot be guaranteed. On occasion a diesel locomotive may be  substituted mainly due to  fire risk, drought, industrial disputes, restrictions imposed by third parties or locomotive failure.  All steam locomotives are subject to a ‘Fitness to Run’ exam within 24 hours prior to running on the main line which sometimes leads to substitutions at the last minute. It may be necessary for changes to be made at a later date due to operational reasons, in which case compensation will apply as set out in section 11 of General Conditions (above).

 

november, 2019

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23novAll DayThe Marches & Severn Express - Steam HauledA steam hauled festive excursion to Ludlow & Shrewsbury. Joining Stations: Eastleigh, Basingstoke, Reading West, Didcot Parkway, Swinndon, Kemble, Stroud, Stonehouse & Gloucester.

30novAll DayThe Festive York & Durham ExplorerGet into the Christmas spirit with this day out aboard our festively decorated train to enjoy the seasonal markets and attractions at York, Durham or Newcastle. Joining Stations: Bristol Temple Meads, Bristol Parkway, Cam & Dursley, Cheltenham Spa, Worcester Shrub Hill, Droitwich Spa, Stourbridge Junction & Birmingham New Street

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