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december, 2024

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2 weeks ago

Pathfinder Railtours
We appreciate things go wrong, especially when something you are looking forward to is cancelled or postponed, but please remember no member of staff with any company should ever have to face abusive behaviour from customer or colleagues.Our staff, both in the office and on trains, will always be polite to you, our customers, but unfortunately, in the past 48 hours a number of people have not paid us the same courtesy. Politeness and understanding costs nothing, please remember there is another human being at the end of the phone, and no matter what you think, what has happened or what you are unhappy about, they are trying to help you.Following the past few days, Pathfinder Railtours will immediately implement a new policy whereby abusive behaviour on our trains, when talking to the office, on social media, in writing through the post or in emails, will not be tolerated under any circumstance, and we reserve the right to permanently ban anyone from our trains who fails to act in a decent, polite, human way.Help us to help you, be kind. ... See MoreSee Less
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2 weeks ago

Pathfinder Railtours
86259 is currently making its way north through the snow, bound for Edinburgh! A true winter adventure on the rails!www.pathfindertours.co.uk #pathfindertours #pathfinderrailtours #snow #edinburghfestiveexplorer 📸 Railcam & Will Stevenson ... See MoreSee Less
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